Elkanio Compass: travel CRM software that understands itineraries
Generic CRMs do not know what a fare or a room is. Compass takes enquiries from every channel, builds quotations from live inventory, lets the client choose and pay online, and hands the booking to operations and finance without re-keying.
Selling travel with generic tools
Agents type flight details into a CRM, paste hotel photos into documents and switch between booking engines and email to send one quote. Follow-ups are missed and nobody knows which enquiries convert.
A travel-native CRM
Compass is connected to the platform’s inventory. Agents pull live flights and hotels into a quote in seconds, publish it as an interactive itinerary, and track the lead from first message to paid booking.
What Compass does.
Quotation builder on live inventory
Select live flights, hotels, transfers and activities, apply markup and publish a web quote with options that renders well on a phone. Versions and expiry are tracked.
Omnichannel enquiry management
Web forms, email, WhatsApp and social messages land in one queue with the conversation history attached, so the agent answers from one screen.
Interactive client checkout
The quote is the point of sale. Clients compare options, pick their preference and pay securely from the itinerary link; the booking is created on the platform.
Assignment rules & response targets
Enquiries assigned by destination expertise, language, client tier or workload, with response-time targets, reminders and escalation when they slip.
Pipeline & automated follow-ups
A visual pipeline from enquiry to booking, quote-expiry reminders and triggered follow-up sequences, with conversion and margin per stage.
One customer record
Enquiries, quotes, bookings, payments and post-trip conversations on one record shared with Pulse and Quantum, so repeat clients are recognised.
From setup to steady state.
- 1
Capture
Enquiries from every channel land in one queue and are assigned by your rules.
- 2
Quote from live inventory
Build options in minutes and send an interactive itinerary while the client is still engaged.
- 3
Client chooses and pays
Options compared and paid on the quote page; the booking is created on the platform.
- 4
Hand over
Invoices from Vector, operations in Nucleus, trip care in Pulse. No re-keying.
Team performance
Response times, quote-to-booking conversion and margin per agent and per team, visible without exports.
Follow-ups that happen
Expiring quotes and quiet leads trigger reminders and message sequences automatically.
Connected post-booking
Once a quote converts, Vector and Nucleus receive the booking and Pulse takes over traveller communication.
Where Compass fits.
Compass is part of these solution packages. Each combines a few products for one kind of travel business or one business need.
One of 12 products on a single core.
Compass shares its data model, supplier connectivity and customer records with every other Elkanio product. Start with one, add the next without an integration project.
See the full platformQuestions about Compass.
What is Elkanio Compass?
Compass is travel CRM software built for agencies. It manages enquiries from every channel, builds quotations from live inventory and tracks leads through to booking.
How is Compass different from a generic CRM?
Compass understands itineraries. Quotes pull live flights and hotels from the platform, render as interactive web pages and can be paid for directly, without copying data between systems.
Which channels does Compass consolidate?
Web forms, email, WhatsApp and social messaging enquiries land in one queue with assignment and follow-up rules.
How are enquiries assigned to agents?
Rules by destination expertise, language, client tier or current workload assign each enquiry, with response-time targets and escalation when they are missed.
What happens after a Compass quote is accepted?
The booking is created on the platform, the invoice and receipts are issued by Vector, and the customer record continues into Pulse for the trip and Quantum for loyalty.
Ready to quote in minutes, not hours?
Bring three recent enquiries. We will build and send the quotes in Compass during the demo.